Selected Work · 2026

Michelle Legge

Content Strategy & AI Search Visibility

Two decades of content, copy and search work. Print and digital, agency and in-house, traditional SEO and the shift into generative search. The throughline is going deep into a complex industry quickly, then building content that performs long-term: writing, testing and perfecting before scaling. Whatever the brief, the work underneath it is the same: content strategy and copywriting.

Organised by industry. Each client below is a self-contained block; within it, work is grouped by type. Live links open; earlier work is shown as it ran.

Currently taking on selected freelance and contract work.

Disciplines

Content StrategyEditorial DirectionSEO GEO / AI VisibilityKeyword StrategyTechnical SEOStructured DataLong-form BlogCopywritingEditingGhostwriting Research & Writing Brand VoiceUX WritingMicrocopy Landing PageProduct CopyInformation Architecture UX WireframingEmail / eCRMSocial Video / WebinarPR / Earned MediaSpokespersonPrint Trend ForecastingCatalogue / LayoutCMS Publishing Support / FAQEcommerce / Shopify Team Leadership

Industry 01

Crypto & Fintech

CountDeFi
2026 · Current Content strategy, Webflow publishing, SEO & AI visibility

A specialist crypto tax accountancy, ranked top 3 on TrustPilot. I run content and SEO end to end: keyword research and mapping, on-page optimisation, structured data and internal linking, then the writing, design and Webflow publishing across the blog, service pages and conversion landing pages. All of it built for search and AI citation, with full E-E-A-T treatment.

Built the blog template, then researched, wrote, optimised and published each post in Webflow.

The SEO work behind the pages. I run the keyword research and map intent to the site structure, write and validate the structured data (Article, FAQ, Service and Organization schema), set titles, metas and heading hierarchy, build the internal linking, and keep an eye on Core Web Vitals and crawlability. The goal is pages that rank in classic search and get cited by AI search at the same time.
Koinly
2021 – 2026 Head of Content & Partnerships

Owned global organic search and content for a crypto tax platform serving 1.5 million users, across crypto tax in 20+ jurisdictions. Organic search scaled to 70% of total site sessions and contributed 45%+ of new customer signups. 15 high-intent keywords ranked #1–2, driving around 75% of search traffic, and average keyword position improved from 39 to 8. GEO initiatives took ChatGPT-attributed traffic to 15% of organic signups within nine months. From late 2024 I also owned strategic partnerships worth 25% of annual revenue, with the likes of Binance, Kraken and Revolut. Led a distributed team across writing, social, video and design; built and published in Storyblok and Webflow.

The backbone of the whole programme. I designed the site map and search architecture, defining high-volume commercial keywords, supporting mid-funnel content and long-tail terms to catch intent across the full journey. From there: structured data across guides and product pages, title and meta systems, heading hierarchy, internal linking and the crawlability fixes that came with reworking 1,000+ integration pages. I tracked rank, visibility and traffic in SEMrush, Google Search Console, Peec and GA4, and reported it weekly to the CEO.

The cornerstone of the search strategy, footer-linked across the site. Beneath it sat 18 country-specific crypto tax guides as lead magnets, each one deep tax research, localised and translated. They took featured snippets and top-three rankings, and outranked both competitors and government tax authorities in their markets.

Researched the keywords, handled the on-page SEO, drafted the piece and published it in Storyblok, with a companion YouTube script.

Set and grew the blog content strategy: editorial direction, keyword-led commissioning, and a publishing pipeline that moved at volume.

A gap in the content that I built as a tool and ran end to end: the briefing logic, the Figma wireframes, the microcopy and the full copy.

A 300-entry glossary, live in three weeks. I set the strategy and scope, wrote and commissioned the entries, managed the freelancers, then published and handled the on-page SEO.

Researched and wrote a technical product comparison against competitors, then published it as a comparison hub.

Reworked legacy content covering 1,000+ product integrations: exchanges, wallets, blockchains and DeFi platforms. The job was crawlability, internal linking and conversion across a sprawling set of pages, not glamorous, but it moved rankings and revenue at scale.
Engineered prompt frameworks and configured Claude Projects as bespoke brand agents, storing brand voice, style and entity definitions so a distributed team could produce consistent, on-brand content at volume. By 2024 the content engine ran leaner: volume targets met, automations in place, costs down.

Ran the full PR effort: managing external agencies and setting narratives across key markets, and, in the stretches without an agency, securing earned media myself through direct pitching and sustained outreach. Represented Koinly in webinars and X Spaces as Head of Tax Education.

Script, production and delivery of the finished piece. I ran the process end to end, working with the editor and the partner, Coinbase.

Information architecture and UX wireframing for the Koinly blog and concept pages. How content gets found, filtered and read, worked out in Figma ahead of design and build.

Industry 02

Travel & Hospitality

Insured by Us
2015 – 2020 Head of Content & Community, Sydney

Led end-to-end digital marketing and content for an Australian travel insurance platform running four in-house brands: Travel with Jane, Travel with Kit, Travel by Us and the Insured by Us platform itself. The platform site is still live. The consumer-brand campaign work is shown as it ran.

Travel with Jane gender pay gap print advertisement

Print · concept, design and copy · Wellbeing Magazine 2019 · discount set at 14%, the national gender pay gap that year

Travel with Jane Easter email campaign built in Mailchimp

Email · Easter send, discount at 16% to match the gap that year · built in Mailchimp

Travel with Jane newsletter after the brand refresh, curated and built in HubSpot

Email · newsletter after the brand refresh · curated and built in HubSpot, articles written by me

A world-first gender pay gap discount built the Travel with Jane brand. The discount tracked the actual national figure and moved with it as the gap closed, from 16% to 15.3% to 14% across the campaign's life, so the offer doubled as a running commentary on the number itself. I wrote the concept, the brand voice and the copy across web, email and print. It earned an estimated $450,000 AUD in coverage, national television and lifestyle programming included. After the brand refresh I curated and built the ongoing newsletter and wrote the articles it linked to.

Travel with Kit digital banner advertising in multiple formats

Digital banner suite · Travel with Kit · publisher placements including Better Homes and Gardens

Display copy for the Travel with Kit brand, written across the full banner set: leaderboards, MRECs and skyscrapers. Short, benefit-led lines built to work at a glance and sized to each format. A sample of the headlines and CTAs:

  • Pack in more adventure with Kit travel insurance. BHG readers get a 15% discount for a limited time
  • Travel insurance for everybody. Tailor your plan with extra cover for gear and activities
  • Do more on your trip. with extra cover for activities and gear
  • Travel with Kit travel insurance. Get a quote and see why Kit's different
Qantas Hotels
2012 – 2013 Content Strategy & Social Media Manager

Content and social for Qantas's hotel booking business, from launching the Hooroo platform to improving destination and hotel-listing content.

Platform launch · site now defunct

Hooroo and the Inspire content hub

Content StrategyEditorial DirectionSocialPR / Earned MediaInformation Architecture
defunct

Launched the whole content and social operation: the Inspire content hub, the CMS tagging taxonomy and hierarchy, six social platforms, consumer promotions and PR. The Facebook audience reached 50,000 within twelve months, on top of 1,000+ original content assets. Hooroo.com has since been retired.

Hotel-listing and destination-page work for Qantas Hotels. Search-led landing pages that turn destination intent into bookings.

Industry 03

Telco & Finance

CHE Proximity
2013 – 2015 Head of Branded Content & Digital Editor, BBDO group

Head of Branded Content at the fastest-growing agency in the BBDO group, and Digital Editor of Telstra's Smarter Business publication. Built and scaled the agency's content department, The Newsroom, hiring and leading a team of creatives through rapid growth.

Telstra Smarter Business Ideas article, bylined Michelle Legge

Telstra Smarter Business Ideas · bylined business case study · platform no longer live

Digital Editor of Telstra's B2B content platform, briefing, commissioning, writing and editing bylined business case studies and reviews. Led content strategy for campaigns including Dove's Real Beauty Sketches.

Art of Money · Lifestyle & Consumer Editor · live archive

Designer duvets: 6 cool quilt covers

Editorial DirectionCopywritingContent Strategy
web.archive.org →

Interactive · the Money IQ quiz

What's your Money IQ?

Content StrategyCopywritingUX WritingEditorial Direction
defunct

Lifestyle and Consumer Editor on GE Money's Art of Money hub, a youth-focused finance publication. The work ran the usual span, from editorial and shopping round-ups through to building the Money IQ quiz, where I wrote the copy and worked out the quiz logic.

Finance & SME Copy
2002 – 2020 Financial services, SME & brand-funded advertising

Finance and small-business copywriting across two decades.

Financial planning content for HostPlus, an Australian annuities fund. SME product and homepage copy for FowlesDIY, a custom wine label brand. Earlier still, Copywriter and Studio Manager at The Brandpower Group, one of Australia's largest advertising suppliers, handling concept, copy and art direction across brand-funded TV, print and point-of-sale.

Industry 04

Fashion & Retail

Cargo Crew
2014 · Present Freelance copywriter & trend forecaster

A twelve-year retained freelance relationship with a design-led uniform brand. Long-form SEO landing pages, product copy, full catalogues. Cargo Crew hands the trend forecasting to me too: researching and calling the colours, materials and moods for the season ahead, then writing and laying out the report around it.

Cargo Crew hands me the seasonal trend report to call and build. I research the season, write it, lay out the pages and take it through to print.

One of many catalogues and guides I have produced over the years, used as lead magnets in advertising. I oversaw that channel on LinkedIn for a period. The same craft goes into bespoke uniform guides for Cargo Crew's major clients, written to double as staff uniform manuals.

Written as a lead magnet and built out as its own long-form landing page. I researched and wrote the guide, set the on-page SEO and shaped the page to capture and convert search traffic looking for hospitality uniform advice.

Copywriting for product listings: brand voice, conversion and search, written inside the e-commerce CMS.

Fashion Press & CRM
2006 – 2010 Editorial coordination, copy & community

Formative print and early-digital years across Australian fashion.

Advertising and editorial coordination at Furst Media: Fashion Journal, David Jones Precinct, General Pants Our People. CRM editing for the Mossimo and Mooks programmes. Copy and research for Style Counsel fashion PR, across Target designer collaborations, Witchery and Stella McCartney. Community management for Globe Skateboarding. Print-native work, from before content marketing was a job title.

Industry 05

FMCG & Beauty

Superlatte
2017 · Present FMCG content & ecommerce

An ongoing content and ecommerce programme for a specialty superfood latte brand, built and run on Shopify, end to end.

The full Shopify build, owned end to end. I set up the store and theme, mapped the information architecture, wrote the product copy and brand voice, handled the on-page SEO and have run the content ever since launch.

Research-led editorial that takes a popular wellness claim apart. Useful content that ranks, and earns trust by being straight with the reader.

Citrus Agency
2010 – 2012 Copywriter & Social Media Lead

Beauty and FMCG brand work for Garnier, Maybelline and Adidas, in the early years of brand social.

Online community · Take Care Ambassadors

The Circle by Garnier

Content StrategySocialBrand VoiceEditorial Direction
defunct

Strategised and managed all the creative for The Circle, Garnier's online community. The hook: 10 Garnier Take Care Ambassadors became the faces of the brand, leading the community, sharing beauty and wellness advice and trialling and reviewing new products. I set the strategy and ran the creative end to end.

Developed L'Oréal's first commissioned social media policy for Garnier, alongside Facebook strategy and launch. Delivered a full Garnier website redevelopment translated from French, plus eCRM programmes including the Garnier Take Care Project. Led a Maybelline user-generated content campaign, and wrote the Adidas 3 Stripes CRM programme.

Hard Hat Digital
2010 – 2011 Content Manager

Content strategy and copy across a roster of Australian FMCG food brands.

Directed content strategy and wrote the full site copy deck for McCormick Australia: a content audit of global resources, 100+ product descriptions, and 100+ recipe and how-to articles. Similar end-to-end builds for Cobram Estate olive oil and the Crown Casino careers site.